More information?
Recent news
- New roles within CRMWaypoint Management Team after appointment of CEO Marcel Bos
- Press release Marcel Bos CEO
- New salesforce certifications
- New certified Developers
- Twinfield Accountancyday 2010
- Twinfield live with salesforce.com
Follow us on:
Maintenance
Like an implementation that is done on schedule and on budget, the support of end users, administrators and project employees after a GoLive date is very important for the proper use of the salesforce.com solution. This directly affects the degree of user acceptance and customer satisfaction. CRMWaypoint realises very well that there can be no ‘hit & run’ projects and that a long relationship with our customers is of vital importance. For this reason we have developed well-defined services for maintenance and management. This includes not only the custom made SLAs, but also services according to the tried and true “strip card” method.
In addition, CRMWaypoint has a professional helpdesk with a fixed contact point which is the central access for all our customers that have a service contract with us. Our helpdesk can be reached by a 0800 number and a special email address. Of course we use salesforce.com within our helpdesk to record all support requests (cases).
FlexWay support & Maintenance
“No Software! No Hardware!” is synonymous with the use of the market leader in the area of Cloud Computing CRM: salesforce.com. Gone are the worries of many an ICT Manager as they arise in the traditional CRM systems with the purchase and installation of Hardware, Software and environments (for example OTAP!).
Cloud Computing on the other hand also means that the traditional care for the maintenance and especially administration of this expensive Hardware and Software – such as upgrades – is removed. What remains is the maintenance of the ‘live’ solution. After all, the administration is done by Salesforce.com itself, including upgrades.
Some companies choose to invest in internal maintenance positions, while others have the maintenance done externally.
On the basis of our experience, CRMWaypoint has developed services to support customers when performing maintenance. These services include not only maintenance but also the provision of support such as extra training for new employees. The full portfolio of services can be compiled flexibly together with the customer.
This is why we do not speak of traditional Maintenance & Administration, but rather Maintenance & Support. We call this service ‘FlexWay’.
FlexWay is a previously made agreement between CRMWaypoint and the customer and works according to the principle of the “strip card”. This FlexWay “strip card” is based on a previously agreed number of days on location at the customer and/or days remote.
Contact us to receive an offer of how we can support you with our FastWay as an existing salesforce.com customer.